FAQ
Don’t be afraid
We have all the answers you need.
How can I change my password?
To change your password click on navbar profile icon (top right of your screen) and click on “My profile”.
Once you are on your profile, go down to “Change Password”.
How can I modify a booking?
To modify a confirmed reservation, click on navbar profile icon (top right of your screen) and click on “My profile”.
Once you are on your profile, click on “My Bookings”. Then, you must start a conversation with the owner to modify your reservation.
To modify a requested reservation (but not yet confirmed), you may simply cancel the reservation, and send a second request with the right dates and hours.
If you have troubles, please contact us on info@rentandboats.com.
How can I leave a review?
To leave a review, you can click on navbar profile icon (top right of your screen) and click on “My Reservations” and leave a review.
Did the yacht owner let me a review? How can I see it?
The boat owner is asked to leave a review after your rental. You also need to leave a review and then you can click on your profile and see the boat’s owner review.
When will I be debited?
You will be debited as soon as the boat owner accepts your reservation request.
Is payment secured?
The information on Rent and Boats are secured. The site www.rentandboats.com is verified by a SSL.
Your bank account or PayPal information are not stocked nor saved by our payment service.
Am I insured during a charter?
The boats are insured by the owners. When they create their boats listings, the boat owners declare that they have subscribed to an insurance approved for peer to peer. To be sure to understand what kind of insurance they have, you can send them a message to ask them.
What payment methods can I use on the website?
We accept credit cards and PayPal.
I forgot my password. What should I do?
If you have forgotten your password, you can click on “Login” on the top right of your screen, then on “Forgot Password”. Then you can change it.
Cancellation conditions
• Cancellation policy due to bad weather:
If the weather forecast does not allow navigation, you can decide to delay the reservation according to availability.
Rent and Boats has to be informed. The total amount of the reservation excluding the Rend and Boats commissions will be returned to the client if it is one day or less. You can also give a valid voucher for 1 year.
• Cancellation policy Closed:
Reimbursement of 50% of the reservation expenses rent and boats not included until 30 days before the day of the reservation (It will be calculated from the time the reservation was made local time) If the user decides to cancel the reservation 30 days before refund will be made.
• Media cancellation policy:
Refund of 60% of the reservation expenses rent and boats not included until 10 days before the day of the reservation (It will be calculated from the time the reservation was made local time) If the user decides to cancel the reservation 10 days before refund will be made.
• Felixible cancellation policy:
Refund of 100% of the reservation expenses rent and boats not included until 1 day before the day of the reservation (It will be calculated from the time the reservation was made local time) If the user decides to cancel the reservation on the same day refund will be made.
Are my bank details secured?
All the information of the Rent and Boats website are secured. The site www.rentandboats.com is verified by a SSL.
How can I change my password?
To change your password click on navbar profile icon (top right of your screen) and click on “My profile”.
Once you are on your profile, go down to “Change Password”.
How long do I have to reply to a rental request?
It depends of the length of time in between the day of reservation and the day of the beginning of the rental service.
If you do not answer within the given deadline, the demand will expire, the renter won’t be debited, and the reservation won’t be validated.
Is my personal information secured?
Our website uses the highest security to assure the security of all your data. All the information of Rent and Boats are secured. The site www.rentandboats.com is verified by a SSL.
Your bank account information are not stocked nor saved by our payment service.
How can I create an account?
To create an account, go to the homepage and click on “Signup” (top right hand side of your screen).
Fill in your data and choose a password, or register logging into Facebook.
A complete profile allows users contact you by email or phone call once a reservation is confirmed.
Think about fill in all your personal data to have more chance to receive an offer or helps the people trust you.
I forgot my password. What should I do?
If you have forgotten your password, you can click on “Login” on the top right of your screen, then on “Forgot Password”. Then you could change it.
Can I have a security deposit on my boat? Who takes care of it?
Yes you can put a security deposit on your boat and you are free to choose its amount. But to help you, you have to know that security deposits range are from 1000€ and 3000€.
The security deposit will be managed by Rent and Boats.
How to know when I receive a boat request?
You will receive an email every time someone sends you a boat request.
When will I receive my payments?
You will receive your payments during the next 3/5 days after the service finish.
How to define prices?
-PRICE FOR LISTING:
-PRICE PER 1 DAY: DEFINE FIXED STANDARD PRICE.
-PRICE PER WEEK END: DEFINE ONLY IF IT IS DIFFERENT FROM THE PRICE OF “1 DAY”.
-PRICE FOR 7 DAYS OR MORE: DEFINE FIXED STANDARD PRICE (ONLY IF IT IS DIFFERENT FROM THE PRICE OF “1 DAY”).
-PRICE PER PERIODS (ex: from 02.05 to the 17.06):
-PRICE PER 1 DAY: DEFINE PRICE FOR THIS PERIOD (ONLY IF IT IS DIFFERENT FROM THE PRICE OF “1 DAY” OF THE LISTING).
-PRICE PER WEEK END: DEFINE PRICE FOR THIS PERIOD (ONLY IF IT IS DIFFERENT FROM THE PRICE OF “1 DAY” OF THE PERIOD AND OF THE PRICE OF “WEEKEND” NORMAL OF THE LISTING).
-PRICE FOR 7 DAYS OR MORE: DEFINE PRICE FOR THIS PERIOD (ONLY IF IT IS DIFFERENT FROM THE PRICE OF “1 DAY” OF THE PERIOD AND THE PRICE OF “7 DAYS” NORMAL OF THE LISTING).
GENERAL INFORMATION PRICES LISTING: THE PRICES OF THE LISTING ARE SPECIFIED AS FIXED PRICES AND ONLY THE PRICES FOR “WEEKEND” AND “7 DAYS” ARE SPECIFIED IF THEY ARE DIFFERENT FROM THE PRICE OF “1 DAY”, IF IT IS NOT SPECIFIED, IT WILL USE THE VALUE OF THE “1 DAY” PRICE.
GENERAL INFORMATION PRICES PER PERIOD: PRICES PER PERIOD ARE SPECIFIED ONLY IF THEY ARE DIFFERENT FROM THE PRICE OF THE LISTING AND THE PRICES FOR “WEEKEND” AND “7 DAYS” ARE SPECIFIED IF THEY ARE DIFFERENT FROM THE PRICE OF “1 DAY”, IF IT IS NOT SPECIFIED, THE SYSTEM WILL USE THE VALUE OF THE “1 DAY” PRICE.